Clean Team


Trouble Shooting

  • Burns
  • Burn damage can be remedied only by reweaving, re-tufting, or resectioning the damaged 
  • area.  However, in some cases, the appearance of an area of charred carpet can be 
  • improved by carefully clipping off blackened ends of tufts using small, sharp scissors.  
  • Trim surrounding tufts to minimize indention.  Remember, clipping blackened ends of tufts is permanent.  
  • Crushing
  • Crushing is the loss of pile thickness due to foot traffic.  It is not a manufacturing defect 
  • unless specifically cited in manufacturer’s warranty.  Regular vacuuming can help reduce crushing.  Manufacturers’ definitions of crushing may vary. 
  • Depressions
  • The weight of heavy pieces of furniture can put indentions in carpet.  Use furniture glides 
  • or cups under the legs of heavy pieces or occasionally move your furniture a few inches 
  • backward or sideways so that the weight is not concentrated in one place.  If depressions 
  • do occur, apply water to the indentions with a spray bottle.  Hold a hair dryer, set on medium, a few inches above the indention.  As the spot is drying use your fingers to gently work the pile upright and in the opposite direction.
  • Fading or Color Loss 
  • Protect carpet from direct sunlight to minimize fading or color loss.  Fading can be 
  • caused by emissions from heating fuels or chemicals, such as pesticides, household 
  • cleaning agents, and other household items.  
  • Filtration Soiling 
  • Filtration soiling may appear as dark or grayish lines on carpet along walls, stairways, 
  • around vents, and under doors.  It is caused by airflow over and through the carpet that 
  • allows fine, airborne soils to settle on the carpet surface.  This type of soiling, while 
  • sometimes permanent, requires special treatments for effective removal.  Contact a carpet 
  • cleaning professional for assistance. 
  • Fluffing or Shedding 
  • The balls of fluff found on carpet or in the vacuum cleaner bag are merely loose bits of 
  • fiber left in the carpet from the manufacturing process.  The removal of loose fibers does 
  • not affect the carpet life or quality.  With proper vacuuming, using a quality vacuum 
  • cleaner, most shedding gradually disappears within the first year after installation. 
  • Matting
  • Matting, the untwisting of the fiber and intermingling of the yarn tips, is usually the result 
  • of concentrated foot traffic and possibly inadequate maintenance.  But other factors, 
  • including improperly specified cushion or cushion failure, can also be the cause.  Matting 
  • is not considered a manufacturing defect unless specifically cited in the manufacturer’s 
  • warranty.  Manufacturers’ definitions of matting may vary. 
  • Shading, Pile Reversal, “Watermarking,” or “Pooling” 
  • Shading is not a change in color, but a change in pile direction that sometimes randomly 
  • appears in a carpet or rug.  It may look darker or lighter from different directions.
  • Shading may be more prevalent in a solid color cut pile carpet than in patterned and 
  • textured styles.  This is not considered a manufacturing defect and is usually permanent 
  • and has no known cause. 
  • Soiling
  • The secret to maintaining the beauty of your carpet is to vacuum often and clean it 
  • regularly before it becomes excessively soiled.  Dulling is caused by the deposits of all 
  • types of soil that abrade the carpet’s fibers.  Still, the original color is not lost, but is 
  • present under the soil film.  If the soil is allowed to remain, the carpet is much more 
  • difficult to clean.  Frequent cleanings are important to avoid excessive soiling. 
  • Sprouting
  • Occasionally a yarn tuft will rise above the pile surface of a carpet. 
  • Do not pull them out Just snip these tufts off level with the carpet.    If a long run has occurred, consult your dealer, installer, or professional cleaner promptly.  It is frequently possible for the yarn to be re-tufted (reburled) or glued back into place. 
  • Static
  • The static electricity generated by some carpets is aggravated by low humidity.  That is 
  • why it is most bothersome in colder weather when the relative humidity is low.  The use 
  • of a humidifier can help by reducing the buildup of static and reducing annoying shocks. 
  • Be cautious about using anti-static treatment on carpets, as some can cause the carpet to 
  • soil very readily.  For the same reason, never use fabric softeners made for home laundry, 
  • as they may leave sticky residues that will cause rapid soiling. 


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